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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Michael Gholson

August 23, 2025

5  out of  5
rating by Michael Gholson
"Excellent, knowledgeable, & amiable. Extremely smooth, easy process. Definitely recommend."
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Ryan Frascone

August 22, 2025

5  out of  5
rating by Ryan Frascone
"After having a terrible interaction with a competitor insurance agency Zach's team, specifically, Karen Pilgrim, found me affordable top tier coverage for my home and car. As much as no one likes talking to real life people, talking to a local agent found me the best deal and the best experience. I've had purchasing insurance in the 5 years I've owned my home. I can't give enough praise for the staff here. I look forward to a long relationship!"
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Yvette Dunn

August 17, 2025

5  out of  5
rating by Yvette Dunn
"Stacie is always very helpful and knowledgeable about what I need. She never take up your time. And recommend what is best for me. Thank you it's always a pleasure to call state farm when the customer service is outstanding 👏"
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Austin Savage

August 4, 2025

5  out of  5
rating by Austin Savage
"Zach and his team is the best. They’ll definitely take care of you! I love working with Daniel and Staci."
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Si Nam Won

July 24, 2025

5  out of  5
rating by Si Nam Won
"Karen explained to me step by step, make my life easier. And the good competitive all categories with Value. Good people make better life!"
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Debra Davenport

July 19, 2025

5  out of  5
rating by Debra Davenport
"Great customer service"
We responded:
"Debra thanks for kind review and for trusting us to get you the best deal for your car insurance "
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Brian Travis

July 18, 2025

5  out of  5
rating by Brian Travis
"Staci as always went above and beyond during my whole claim process. Thanks to the whole Zach Butler crew for all the help."
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Brandon Cascio

July 17, 2025

5  out of  5
rating by Brandon Cascio
"This office certainly will help you out. The service is quick, friendly and always keeps you up to date on your account. Can't stress enough how friendly the staff is."
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Tammy Bault

July 15, 2025

5  out of  5
rating by Tammy Bault
"Dan is awesome!"
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Danelle Lounsberry

July 10, 2025

5  out of  5
rating by Danelle Lounsberry
"Staci was very helpful! I found her to be very helpful and knowledgeable, she stays in contact until the issue is resolved. Thank you Staci!"
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Doris McClintock

July 10, 2025

5  out of  5
rating by Doris McClintock
"Stacy at the Zack Butler Agency is very easy to work with and keeps our policies up-to-date fulfilling our insurance requirements. She keeps us covered! Jim McClintock"
We responded:
"Thanks for the kind review Jim and Doris! We take pride in explaining car and home insurance in a way that makes sense and in making sure every customer has the right protection. "
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Sam Sullivan

July 2, 2025

5  out of  5
rating by Sam Sullivan
"Amazing people! Amazing insurance policies!"
We responded:
"Sam thanks so much for the kind words and for trusting us to provide you a great deal on your auto and home insurance "
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John Emmons

July 2, 2025

5  out of  5
rating by John Emmons
"I had questions on my policies. I just forgot what they were for. Marisa was more than helpful. She was very pleasant to talk to. She knew everything I was asking and explained everything to me easily. I feel like when I call the office it’s as if I’m calling friends. I’m glad I have this kind of support."
We responded:
"John thanks so much for the kind words. That’s exactly what I want our customers to feel. Marisa does a great job making the complicated auto and home insurance world easy to understand and we certainly appreciate your business!"
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Jed Mahr

May 18, 2025

5  out of  5
rating by Jed Mahr
"Stacy always makes processes smooth and easy for whatever I need and she’s easy to talk to. I wouldn’t recommend anyone else"
We responded:
"Thanks for the kind review Jed, Staci and the rest of my staff do a great job making the complicated world of auto, home, and life insurance simple. We appreciate your business! "
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lester vissering

April 10, 2025

5  out of  5
rating by lester vissering
"I entered into a contract for a new roof on my house That ended up taking 2 and a 1/2 years to get completed. Even though they couldn't stayed with me all the way through the process. The roof was finally finished on Saturday. Thank you Zach and Stacey."
We responded:
"Thanks for the kind review Lester, I know the contractor situation made things difficult but we appreciate you sticking with us and allowing us to do what we do to get you the dollars you deserved on your home insurance. "
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Valerie Dickson

April 4, 2025

5  out of  5
rating by Valerie Dickson
"It’s been 18 years since our last child got their drivers license. As this is our second rodeo, things are a lot different now. Working with Marisa was very positive. She made herself very available and responded quickly and with all the information that we needed. We started our son on the Steer Clear app, which I think will even give us a little bit more reassurance. Thank you, Marisa!"
We responded:
"Thanks for the kind review Valerie! Marisa does a great job and Steer clear is a great car insurance discount as well as a great teaching tool for young drivers. Thanks for trusting us with your business "
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Nicholas Siener

April 2, 2025

5  out of  5
rating by Nicholas Siener
"Needed help getting quick copies of my insurance cards (since I had misplaced the ones StateFarm had already mailed me) and Marisa K. was courteous and quick to help me with that on the day of my insurance expiring/renewing. Thanks again."
We responded:
"Thanks for the kind words Nick! We appreciate your business and are happy to make the insurance process easy "
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Tchaikovsky Wardlow

March 11, 2025

5  out of  5
rating by Tchaikovsky Wardlow
"Staci and Dan are the best great rates awesome customer service thanks for everything you 2"
We responded:
"Thanks for the kind review! We take great pride in making auto and home insurance easy. We appreciate your business!"
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sherry fulk

March 10, 2025

5  out of  5
rating by sherry fulk
"Staci is amazing to work with! She is always so friendly, helpful and knowledgeable! Her communication and response times are above what one would expect and we love dealing with her!"
We responded:
"Thanks for the kind review Sherry, Staci does a great job! We appreciate her as do all of our customers "
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Connie OConnor

March 3, 2025

5  out of  5
rating by Connie OConnor
"I had the pleasure to speak with Marissa regarding the need to change vin number on car insurance. The process with Marissa easy peasy. Good job Marissa."
We responded:
"Thanks for the kind review Connie! Marisa does a great job making auto and home insurance as easy as possible. Thanks for trusting us with your business! "
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Chad Ramme

February 28, 2025

5  out of  5
rating by Chad Ramme
"I absolutely love the personal care and attention from Zach Butler State Farm. Stacy is always pleasant to work with and helpful in answering and assisting my issues, questions and concerns. Daniel is also fantastic with getting policies set up and/or updated. I am glad I switched to them from my old company."
We responded:
"Chad we are glad you switched as well! Thanks for the kind review. Car and home insurance can be confusing. We are happy to make it a little easier! "
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Mary Hill

February 28, 2025

5  out of  5
rating by Mary Hill
"Staci, is great. They take the time to listen. Take care of our everyday accidents and life events that come our way. very please at the work you guys do! thank you"
We responded:
"Thanks for kind review Mary! We are thrilled to help you with your auto and home insurance!"
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J H

February 25, 2025

5  out of  5
rating by J H
"Staci was very helpful and professional. She provided exceptional customer service, allowing me to lower my car insurance premiums."
We responded:
"Thanks for the wonderful review. We appreciate your business! Staci provides great customer service and enjoys making car and home insurance easy to understand! "
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Josh Marsden

February 19, 2025

5  out of  5
rating by Josh Marsden
"Zach is great."
We responded:
"Thanks for the kind review Josh! "
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Nancy Broughton

February 19, 2025

5  out of  5
rating by Nancy Broughton
"We recently purchased car insurance at State Farm on Derby St Pekin Il..The wonderful office lady Staci greeted my Son and I. She walked us through the process of getting our paperwork complete. We felt she had more than answered our questions and we had complete confidence with her knowledge and experience. A real pleasure working with her. Thank you Staci. We would certainly recommend her and State Farm."
We responded:
"Thanks for the kind review Nancy! Staci and the rest of my staff do a great job making car and home insurance easy and provide great customer service! "