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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Tchaikovsky Wardlow

March 11, 2025

5  out of  5
rating by Tchaikovsky Wardlow
"Staci and Dan are the best great rates awesome customer service thanks for everything you 2"
We responded:
"Thanks for the kind review! We take great pride in making auto and home insurance easy. We appreciate your business!"
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sherry fulk

March 10, 2025

5  out of  5
rating by sherry fulk
"Staci is amazing to work with! She is always so friendly, helpful and knowledgeable! Her communication and response times are above what one would expect and we love dealing with her!"
We responded:
"Thanks for the kind review Sherry, Staci does a great job! We appreciate her as do all of our customers "
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Connie OConnor

March 3, 2025

5  out of  5
rating by Connie OConnor
"I had the pleasure to speak with Marissa regarding the need to change vin number on car insurance. The process with Marissa easy peasy. Good job Marissa."
We responded:
"Thanks for the kind review Connie! Marisa does a great job making auto and home insurance as easy as possible. Thanks for trusting us with your business! "
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Chad Ramme

February 28, 2025

5  out of  5
rating by Chad Ramme
"I absolutely love the personal care and attention from Zach Butler State Farm. Stacy is always pleasant to work with and helpful in answering and assisting my issues, questions and concerns. Daniel is also fantastic with getting policies set up and/or updated. I am glad I switched to them from my old company."
We responded:
"Chad we are glad you switched as well! Thanks for the kind review. Car and home insurance can be confusing. We are happy to make it a little easier! "
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Mary Hill

February 28, 2025

5  out of  5
rating by Mary Hill
"Staci, is great. They take the time to listen. Take care of our everyday accidents and life events that come our way. very please at the work you guys do! thank you"
We responded:
"Thanks for kind review Mary! We are thrilled to help you with your auto and home insurance!"
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J H

February 25, 2025

5  out of  5
rating by J H
"Staci was very helpful and professional. She provided exceptional customer service, allowing me to lower my car insurance premiums."
We responded:
"Thanks for the wonderful review. We appreciate your business! Staci provides great customer service and enjoys making car and home insurance easy to understand! "
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Josh Marsden

February 19, 2025

5  out of  5
rating by Josh Marsden
"Zach is great."
We responded:
"Thanks for the kind review Josh! "
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Nancy Broughton

February 19, 2025

5  out of  5
rating by Nancy Broughton
"We recently purchased car insurance at State Farm on Derby St Pekin Il..The wonderful office lady Staci greeted my Son and I. She walked us through the process of getting our paperwork complete. We felt she had more than answered our questions and we had complete confidence with her knowledge and experience. A real pleasure working with her. Thank you Staci. We would certainly recommend her and State Farm."
We responded:
"Thanks for the kind review Nancy! Staci and the rest of my staff do a great job making car and home insurance easy and provide great customer service! "
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Todd Wilkerson

February 19, 2025

5  out of  5
rating by Todd Wilkerson
"Everyone is extremely helpful there from the reception when you first walk in . They helped me with everything I needed from homeowners insurance to car insurance. I was very pleased and I must add at a better price for my pocketbook also. Thanks to all that work there . Thank you Stacey for getting me started on a better path."
We responded:
"Todd thanks for the kind review! We love to hear that you enjoyed your car insurance and home insurance experience! Always good to save money as well! "
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Mike Mitzelfelt

February 18, 2025

5  out of  5
rating by Mike Mitzelfelt
"Staci is a very personable and family oriented person to deal with. The reason I have stayed with State Farm. If there is an issue she handles it promptly and efficiently."
We responded:
"Thanks for the kind review Mike! "
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Brenda Fosdick

February 17, 2025

5  out of  5
rating by Brenda Fosdick
"Staci at Zack Butler State Farm is Always very helpful, kind and very patient with me! I have been with this particular State Farm for many many MANY years:)!!!"
We responded:
"Thank you Brenda! We appreciate the review and your patronage! "
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Kyle Schintz

February 13, 2025

1  out of  5
rating by Kyle Schintz
"Don’t go to State Farm on derby without keeping a thorough track of your receipt records unless you want stolen from and absolutely zero customer service. I get a call today saying I owed 318 bucks and I knew the dollar amount didn’t sound right and was extremely higher then normal. & When I asked when was the last payment made, is when I initially caught onto them stealing from me. I paid them 3 weeks ago 90 bucks and when they told me they hadn’t received a payment relatively close to that date I turned to the front desk clerk and said I know you remember me coming in I personally paid you, And then the woman Staci from the back over spoke her in a shady way and cut her off from even talking and lured me to her computer demonstration just to point out the old bills again pretending like she had no idea what I was talking about. She did nothing to rectify the situation and not only that but did absolutely nothing in regards to looking or digging into anything further to get the bottom of it and when I think back THIS IS NOT THE FIRST TIME ITS HAPPENED. She did this bull crap months ago once already. I repeat DO NOT GO TO STATE FARM ON DERBY"
We responded:
"Kyle, thank you for your feedback. We take our reviews very seriously. Our office operates with the highest integrity and strives to provide excellent customer service. If you would like to discuss this, please feel free to call my office and I would be happy to speak with you regarding your concerns. "
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Brooke shadwick

February 12, 2025

5  out of  5
rating by Brooke shadwick
"Everyone in the office is so kind and have really saved me a ton of money! The receptionist always assists me without complaint or irritation for every over analyzed question and concern I have when it comes to my policy or payments. Even with living over 45 minutes away from the office, I trust and appreciate how comfortable they keep me as a policy holder!"
We responded:
"Brooke thank you for the kind review! We try to make auto and home insurance as easy as possible. Thanks for your patronage! "
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Sped Gax

February 6, 2025

5  out of  5
rating by Sped Gax
"Staci has been a great help. I've always gotten 5 star help. Couldn't have gotten through some difficult times without her help."
We responded:
"Thank you for the kind review! Customer service is a huge priority in our office and we are happy to hear you enjoyed your experience! "
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Hannah LaVine

February 3, 2025

5  out of  5
rating by Hannah LaVine
"I called needing assistance with my grandfather's account. Kim went above and beyond. Was very professional, helpful and knowledgeable. She took her time and did not seem to get upset about how time consuming this process was. I truly appreciated her!"
We responded:
"Thank you for the kind review. We strive to make the auto insurance process as easy as possible and make this complicated thing easy! Thanks again! "
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Emily Claudin

January 28, 2025

5  out of  5
rating by Emily Claudin
"I have received very timely responses from this state farm team and appreciate all the effort they have put in to helping us over the years with our insurance needs."
We responded:
"Thanks for the kind review Emily! Happy to help make it as easy and simple as possible! "
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Jones Tarrance

January 27, 2025

5  out of  5
rating by Jones Tarrance
"Great customer service"
We responded:
"Thanks for the kind review! "
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Cheri Besson

January 27, 2025

5  out of  5
rating by Cheri Besson
"Staci is amazing and always very helpful with anything we need or our family!! Everyone there is so friendly. We love it there!!"
We responded:
"Thank you for the kind review Cheri! We love having you/helping with your insurance! "
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janet gruber

January 25, 2025

5  out of  5
rating by janet gruber
"Staci always goes above and beyond to help us with our insurance! She is always super kind and welcoming. She is very helpful with our insurance needs!"
We responded:
"Thank you Janet! Staci does a great job making auto and home insurance simple!"
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Mallory Rutherford

January 24, 2025

5  out of  5
rating by Mallory Rutherford
"Very friendly experience with Zach Butler-State Farm. Stacey is very friendly!! I love that she takes the time to find out how you are doing. Such a nice woman!!"
We responded:
"Thank you Mallory! Staci does a great job helping with auto insurance as well as home insurance and customer service! Thanks again! "
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Jon Kirkman

January 24, 2025

5  out of  5
rating by Jon Kirkman
"Very friendly and efficient"
We responded:
"Jon thank you for the kind review! "
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Brandon Howdyshell

January 23, 2025

5  out of  5
rating by Brandon Howdyshell
"Staci was very helpful with our Auto insurance recently! It was a fast and easy process. Informative and even saved me some money!"
We responded:
"Thanks for the kind review Brandon! Any day we can help someone with auto insurance and save them money is a good day! "
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Tim Schmidgall

January 23, 2025

5  out of  5
rating by Tim Schmidgall
"Haven't had one issue they have always been helpful."
We responded:
"Thanks for the kind review Tim! We are happy to have you and help you with your auto insurance questions! "
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Jennifer Knoop

November 28, 2024

5  out of  5
rating by Jennifer Knoop
"Zach's office staff are always ready to jump into action,no matter if I am calling to ask a question or because a deer hit my car while my husband was driving. Thanks to all of the staff for being amazing."
We responded:
"Thanks for the kind review! Happy to have you as a customer! "
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Tanner

November 21, 2024

5  out of  5
rating by Tanner
"Staci has always been so helpful and when I was moving she went above and beyond for me getting things sorted. Highly recommended!!"
We responded:
"Thanks for kind review Tanner. Staci does a great job! We always try to make the auto and home insurance process easy. "